Adjusters On Call TM specializes in helping policy holders of residential and commercial properties receive a favorable settlement from their Insurance Companies. We are licensed, bonded and accredited with affiliations in 47 states. Adjusters On Call TM has the experience necessary to fight for your right to a proper equitable insurance claims settlement.

Founded in 1990 by Frank Rivela, SPPA, Republic Claims Associates, Inc./Adjusters On Call TM is an accredited member of the National Association of Public Insurance Adjusters, (NAPIA) which requires that we maintain the highest professional standards and act according to a strict code of ethics. Mr. Rivela is one of approximately one hundred and twenty Senior Professional Public Adjusters throughout the world. This designation has distinguished him to be considered an expert in the top 1% of the public adjusting community.

Our main offices are staffed with an accountant and a licensed real estate broker on premise. Adjusters On CallTM is one of the largest loss consulting organizations on the East Coast. With our main offices located in Staten Island, New York, Hampton Bays, New York, Woodbridge, New Jersey, Bristol, Pennsylvania, and 47 catastrophic affiliate offices throughout the United States, we are committed to servicing your claims needs and will utilize our comprehensive services to help you manage the insurance claim and disaster recovery process.

We here at Adjusters On Call TM are dedicated in making sure our clients receive the highest quality of representation in the claim service process.

Q What is a public insurance adjuster?

A public insurance adjuster is an authority on loss adjustments who you can retain to assist you in preparing, filing and adjusting your insurance claims.

An accredited public insurance adjuster not only has your confidence but also that of company adjusters who recognize that they are dealing with a professional.

Q Are they connected with insurance companies?

No they are employed exclusively by you – the policyholder – not by an insurance company.

Q What is meant by the term "accredited" public insurance adjuster?

It means that the public insurance adjuster acts according to a strict code of ethics established by NAPIA, and is an accredited member of the association.

Q What is NAPIA?

NAPIA stands for the National Association of Public Insurance Adjusters. NAPIA members are experts in the profession of public insurance adjusting who have joined together for the express purpose of professional education, certification and promotion of a rigid code of professional conduct and ethics.

Q How can an accredited public insurance adjuster help me?

You will have the advantage of expert assistance based on extensive experience in handling numerous technical problems. Your public insurance adjuster relieves you of the many time-consuming and difficult matters involved in preparing and filing a claim and helps you to receive a prompt and fair settlement.

Q Can I prepare my own claim?

Sure, but it stands to reason that an accredited public insurance adjuster who has years of experience and training can do so with more competence than the policyholder.

More specifically, a public insurance adjuster will assist you in the preparation of inventories, estimates and other factual proofs of loss. He or she will handle all the necessary details for compiling and filing claims, as required by the terms of your insurance policies. Your public insurance adjuster will also confer, on your behalf, with insurance company representatives and handle all matters essential to a proper and satisfactory adjustment.

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